/* ==========================================================================
   PQRS Page
   ========================================================================== */
.iubello-pqrs__layout {
    display: grid;
    grid-template-columns: 1fr;
    gap: 2rem;
    padding: 3rem 0;
}

@media (min-width: 992px) {
    .iubello-pqrs__layout {
        grid-template-columns: 1.5fr 1fr;
    }
}

.iubello-pqrs__card {
    background: #fff;
    border-radius: var(--radius-md);
    padding: 2rem;
    box-shadow: var(--shadow-sm);
    margin-bottom: 1.5rem;
}

.iubello-pqrs__card-title {
    font-size: 1.25rem;
    margin-bottom: 0.5rem;
}

.iubello-pqrs__card-desc {
    color: var(--color-gris);
    margin-bottom: 1.5rem;
    font-size: 0.9375rem;
}

/* PQRS Form */
.iubello-pqrs-form__group {
    margin-bottom: 1.25rem;
}

.iubello-pqrs-form__group label {
    display: block;
    font-weight: 600;
    font-size: 0.875rem;
    margin-bottom: 0.375rem;
    color: var(--color-negro);
}

.iubello-pqrs-form__group .required {
    color: var(--color-rojo);
}

.iubello-pqrs-form__group input,
.iubello-pqrs-form__group select,
.iubello-pqrs-form__group textarea {
    width: 100%;
    padding: 0.625rem 0.875rem;
    border: 2px solid var(--color-border-ui, #949494);
    border-radius: var(--radius-sm);
    font-size: 0.9375rem;
    transition: border-color var(--transition);
    background: #fff;
    color: var(--color-negro);
}

.iubello-pqrs-form__group input:focus,
.iubello-pqrs-form__group select:focus,
.iubello-pqrs-form__group textarea:focus {
    outline: 2px solid var(--color-azul);
    outline-offset: 1px;
    border-color: var(--color-azul);
}

.iubello-pqrs-form__group input:invalid:not(:placeholder-shown),
.iubello-pqrs-form__group select:invalid:not(:placeholder-shown) {
    border-color: var(--color-rojo);
}

.iubello-pqrs-form__group input[type="file"] {
    padding: 0.5rem;
    border-style: dashed;
}

.iubello-pqrs-form__help {
    display: block;
    font-size: 0.75rem;
    color: var(--color-gris);
    margin-top: 0.25rem;
}

.iubello-pqrs-form__row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 1rem;
}

@media (max-width: 600px) {
    .iubello-pqrs-form__row {
        grid-template-columns: 1fr;
    }
}

.iubello-pqrs-form__message {
    padding: 1rem;
    border-radius: var(--radius-sm);
    margin-bottom: 1rem;
    font-size: 0.9375rem;
}

.iubello-pqrs-form__message.is-success {
    background: #d1fae5;
    color: #065f46;
    border: 1px solid #6ee7b7;
}

.iubello-pqrs-form__message.is-error {
    background: #fee2e2;
    color: #991b1b;
    border: 1px solid #fca5a5;
}

/* Mensajes insertados por pqrs.js (errores / avisos) */
.iubello-pqrs-message {
    padding: 1rem 1.125rem;
    border-radius: var(--radius-sm);
    margin-bottom: 1rem;
    font-size: 0.9375rem;
    line-height: 1.45;
}

.iubello-pqrs-message--success {
    background: #d1fae5;
    color: #065f46;
    border: 1px solid #6ee7b7;
}

.iubello-pqrs-message--error {
    background: #fee2e2;
    color: #991b1b;
    border: 1px solid #fca5a5;
}

/* Modal de confirmación PQRS */
.iubello-pqrs-success-modal {
    position: fixed;
    inset: 0;
    z-index: 100050;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1.25rem;
    box-sizing: border-box;
}

.iubello-pqrs-success-modal[hidden] {
    display: none;
}

.iubello-pqrs-success-modal__backdrop {
    position: absolute;
    inset: 0;
    background: rgba(15, 15, 15, 0.55);
    cursor: pointer;
}

.iubello-pqrs-success-modal__panel {
    position: relative;
    z-index: 1;
    width: 100%;
    max-width: 28rem;
    background: var(--color-blanco, #fff);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg, 0 20px 40px rgba(0, 0, 0, 0.15));
    padding: 1.75rem 1.5rem 1.5rem;
    animation: iubello-pqrs-modal-enter 0.25s ease-out;
}

@keyframes iubello-pqrs-modal-enter {
    from {
        opacity: 0;
        transform: scale(0.96) translateY(6px);
    }
    to {
        opacity: 1;
        transform: none;
    }
}

.iubello-pqrs-success-modal__title {
    font-size: 1.35rem;
    margin: 0 0 0.75rem;
    color: var(--color-negro);
    line-height: 1.25;
}

.iubello-pqrs-success-modal__intro {
    margin: 0 0 1rem;
    font-size: 0.9375rem;
    color: var(--color-gris, #555);
    line-height: 1.5;
}

.iubello-pqrs-success-modal__code-label {
    margin: 0 0 0.35rem;
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
    color: var(--color-gris, #666);
}

.iubello-pqrs-success-modal__code {
    display: block;
    width: 100%;
    box-sizing: border-box;
    padding: 0.85rem 1rem;
    margin: 0 0 1rem;
    font-size: 1.125rem;
    font-weight: 700;
    font-family: ui-monospace, 'Cascadia Code', 'Segoe UI Mono', monospace;
    text-align: center;
    word-break: break-all;
    color: var(--color-azul);
    background: rgba(25, 83, 135, 0.08);
    border: 2px solid rgba(25, 83, 135, 0.25);
    border-radius: var(--radius-sm);
}

.iubello-pqrs-success-modal__hint {
    margin: 0 0 1.25rem;
    font-size: 0.8125rem;
    line-height: 1.5;
    color: var(--color-gris, #666);
}

.iubello-pqrs-success-modal__close {
    width: 100%;
    justify-content: center;
}

.iubello-pqrs-form__submit {
    width: 100%;
    justify-content: center;
}

/* PQRS Tracking */
.iubello-pqrs-track__label {
    display: block;
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--color-negro);
    margin-bottom: 0.5rem;
}

.iubello-pqrs-track__hint {
    margin: 0.5rem 0 0;
}

.iubello-pqrs-track__input-group {
    display: flex;
    gap: 0.75rem;
}

.iubello-pqrs-track__input-group input {
    flex: 1;
    padding: 0.625rem 0.875rem;
    border: 2px solid var(--color-border-ui, #949494);
    border-radius: var(--radius-sm);
    font-size: 0.9375rem;
    font-family: monospace;
}

.iubello-pqrs-track__input-group input:focus {
    outline: 2px solid var(--color-azul);
    outline-offset: 1px;
    border-color: var(--color-azul);
}

.iubello-pqrs-track__result {
    margin-top: 1.5rem;
    padding: 1.25rem;
    background: var(--color-blanco);
    border-radius: var(--radius-sm);
}

.iubello-pqrs-track__result h4 {
    font-size: 0.875rem;
    color: var(--color-gris);
    margin-bottom: 0.5rem;
}

.iubello-pqrs-track__result .tracking-status {
    display: inline-block;
    padding: 0.25rem 0.75rem;
    font-size: 0.75rem;
    font-weight: 700;
    border-radius: 999px;
    color: #fff;
    margin-bottom: 0.75rem;
}

.iubello-pqrs-track__result .tracking-status--pending {
    background: #f59e0b;
}

.iubello-pqrs-track__result .tracking-status--in_progress {
    background: #3b82f6;
}

.iubello-pqrs-track__result .tracking-status--resolved {
    background: #10b981;
}

.iubello-pqrs-track__result .tracking-status--closed {
    background: #6b7280;
}

/* Badge de estado (JS usa iubello-pqrs-status) */
.iubello-pqrs-track__result .iubello-pqrs-status {
    display: inline-block;
    padding: 0.25rem 0.75rem;
    font-size: 0.75rem;
    font-weight: 700;
    border-radius: 999px;
    color: #fff;
    margin-left: 0.25rem;
    vertical-align: middle;
}

.iubello-pqrs-track__result .iubello-pqrs-status--pending {
    background: #f59e0b;
}

.iubello-pqrs-track__result .iubello-pqrs-status--in_progress {
    background: #3b82f6;
}

.iubello-pqrs-track__result .iubello-pqrs-status--resolved {
    background: #10b981;
}

.iubello-pqrs-track__result .iubello-pqrs-status--closed {
    background: #6b7280;
}

/* Resultado de seguimiento (detalle ampliado) */
.iubello-pqrs-result__section-title {
    font-size: 0.8125rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    color: var(--color-gris);
    margin: 1.25rem 0 0.5rem;
}

.iubello-pqrs-result__line {
    margin: 0.35rem 0;
}

.iubello-pqrs-result__text {
    margin: 0 0 0.5rem;
    font-size: 0.9375rem;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
}

.iubello-pqrs-result__text--muted {
    color: var(--color-gris);
    font-style: italic;
}

.iubello-pqrs-result__desc {
    max-height: 12rem;
    overflow-y: auto;
    padding: 0.75rem 1rem;
    margin: 0 0 0.5rem;
    font-size: 0.9375rem;
    line-height: 1.5;
    white-space: pre-wrap;
    word-break: break-word;
    background: rgba(15, 15, 15, 0.04);
    border-radius: var(--radius-sm);
    border: 1px solid rgba(15, 15, 15, 0.06);
}

.iubello-pqrs-result__attachments {
    margin-bottom: 0.25rem;
}

.iubello-pqrs-result__attachments-list {
    margin: 0;
    padding-left: 1.25rem;
    font-size: 0.9375rem;
    line-height: 1.55;
}

.iubello-pqrs-result__attachments-list a {
    color: var(--color-azul);
    text-decoration: underline;
    text-underline-offset: 2px;
}

.iubello-pqrs__info ul {
    margin: 0.75rem 0;
}

.iubello-pqrs__info li {
    padding: 0.5rem 0;
    border-bottom: 1px solid #f0f0f0;
    font-size: 0.9375rem;
}

.iubello-pqrs__legal-note {
    margin-top: 1rem;
    padding: 0.75rem;
    background: rgba(25,83,135,0.04);
    border-radius: var(--radius-sm);
    font-size: 0.8125rem;
    color: var(--color-gris);
}

/* Info Cards */
.iubello-pqrs__info-cards {
    display: grid;
    grid-template-columns: repeat(4, 1fr);
    gap: 1.5rem;
    margin-bottom: 3rem;
}
.iubello-pqrs__info-card {
    background: #fff;
    border-radius: var(--radius-md);
    padding: 1.5rem;
    box-shadow: var(--shadow-sm);
    border: 1px solid rgba(0, 0, 0, 0.05);
    text-align: center;
    transition: all 0.3s;
}
.iubello-pqrs__info-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg);
}
.iubello-pqrs__info-card-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 3.5rem;
    height: 3.5rem;
    border-radius: 50%;
    margin-bottom: 1rem;
}
.iubello-pqrs__info-card-icon--petition { background: rgba(25, 83, 135, 0.1); color: var(--color-azul); }
.iubello-pqrs__info-card-icon--complaint { background: rgba(189, 22, 34, 0.1); color: var(--color-rojo); }
.iubello-pqrs__info-card-icon--claim { background: rgba(137, 196, 226, 0.2); color: var(--color-azul); }
.iubello-pqrs__info-card-icon--suggestion { background: rgba(34, 197, 94, 0.1); color: #16a34a; }
.iubello-pqrs__info-card h3 {
    font-size: 1rem;
    font-weight: 700;
    margin-bottom: 0.5rem;
    color: var(--color-negro);
}
.iubello-pqrs__info-card p {
    font-size: 0.8125rem;
    color: rgba(15, 15, 15, 0.6);
    margin-bottom: 0.75rem;
    line-height: 1.5;
}
.iubello-pqrs__info-card-time {
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--color-azul);
}
.iubello-pqrs-form__group--checkbox { margin-top: 0.5rem; }
.iubello-pqrs-form__checkbox-label {
    display: flex;
    align-items: flex-start;
    gap: 0.75rem;
    font-size: 0.8125rem;
    color: rgba(15, 15, 15, 0.7);
    cursor: pointer;
}
.iubello-pqrs-form__checkbox-label input[type="checkbox"] {
    margin-top: 2px;
    flex-shrink: 0;
}

@media (max-width: 768px) {
    .iubello-pqrs__info-cards { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 480px) {
    .iubello-pqrs__info-cards { grid-template-columns: 1fr; }
    .iubello-pqrs-track__input-group {
        flex-direction: column;
    }
}